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MX920 Wireless Not Responding

ThomasMendip
Apprentice

It was working properly, but now it won't print or scan.  I get a printer not responding error.

The problem is in my pc, I'm pretty sure, since my wife can get it to print off her pc.

But, I have no idea how to proceed with troubleshooting this.  The machine is only a  year old, and certainly shouldn't be wearing out yet!

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi ThomasMendip,

 

What operating system are you using, Windows or Mac?

 

What version of Windows (or OS X) is installed on your computer?

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