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MX920 - Printer will print test pages with color/black- All documents are blank

DeadlyPeanut
Apprentice

My printer will print test pages with correct colors and no erros. Any time I print a document it goes through print spooler and prints out blank. Both color and black. On wireless and wired

 

I have tried reinstalling drivers, firmware update though the printer , facory settings reset though the printer , uninstalling and reinstalling the printer through windows.

 

Im out of ideas... any help ?

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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