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New Contributor
Sarisack
Posts: 2
Registered: ‎11-25-2013

MX870 giving error msg: 6A80

My MX870 gives msg:  6A80 and instructions to power down and power on and if msg persists, see manual.  That error msg is not explained in the manual.  I even unplugged the printer and left it off for several hours.  I just plugged it in and turned it on.  Got message.   I need this printer to work.  It has been great until this.  Please help.

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Frequent Contributor
Jessica
Posts: 124
Registered: ‎10-12-2012

Re: MX870 giving error msg: 6A80

Hi Sarisack, thanks for posting!   In order to allow the Community to better help with your question, we'll need some more information from you.

What computer operating system are you using? Once we have this information,  the Community will be better able to help get you up and printing again!

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New Contributor
Sarisack
Posts: 2
Registered: ‎11-25-2013

Re: MX870 giving error msg: 6A80

Since this printer can operate independently of the computer, I felt the OS was immaterial to the problem. I am using Windows 8.1.

SOLUTION:

Happily, I was able to solve the problem after combing the net for various suggestions.  One told of a "switch" mechanism (small white plastic) at the far right where the printhead docks, that can get clogged/gummed  by ink.  Another told of a series of button pushes to reset the message.  I thoroughly cleaned the docking area with alcohol using a makeshift swab and let it dry.  Then I tried the button pushes, which were:  Power off the printer and then hold down four buttons simultaneously for 10 seconds.  These buttons were 1)Stop, 2)Black Copy, 3)OK and 4)Power buttons.  After 10 seconds, release the Power button, continuing to hold 1) 2) and 3) until the printer powers up.  Then release them.  IT WORKED!!  I am printing, printing, printing!!

 

Thank you for your reply.  I hope my solution will work for others as it did for me.

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