03-19-2017 03:29 PM
I am unable to reset the Black Ink Level. None of my printing is working.
The popup when I print mentions going to the Cartridge Settings on the Maintenance tab, but there is no Cartridge Settings option there.
I've also tried to hold the STOP button (as suggested in other forum posts) but the error will not go away.
Test pages print fine and there is a lot of Black ink left.
Solved! Go to Solution.
03-22-2017 04:17 AM
What operating system are you running? What is the ink status? You can you check the ink status of your printer using the below steps?
You can confirm the status of each ink tank on the printer status monitor (Windows).
Check if any symbol appears on the screen.
Ink with (Ink low) is running low.
You can continue printing for a while, but we recommend you to have a new ink tank available. Ink with (Ink low) is running low. You can continue printing for a while, but we recommend you to have a new ink tank available.
Note: An error message may appear while printing. Confirm the message and take an appropriate action.
Follow the procedure below to open each of the confirmation screens.
Properties / Preferences:
For Windows 10
For Windows 8 / 8.1
For Windows 7
For Windows Vista -
For Windows XP Home Edition -
For Windows XP Professional Edition -
For Windows 2000/ Me/98 (if applicable) -
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:
03-24-2017 03:42 AM - edited 03-24-2017 03:43 AM
The printer will automatically detect the ink levels; there is not a way to manually adjust the ink levels of the printer. You can try removing and reseating the ink cartridges in the unit to see if this will help. Should the issue continue, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
03-24-2017 08:37 AM
I understand you can't adjust the level the printer THINKS is in the cartridge, but why does that STOP me from printing REGARDLESS.
How do I IGNORE this popup and print regardless of what the ink level is?
04-04-2017 08:59 AM
It is recommended that you contact one of Canon's Technical Support Representatives at this point. To contact a Technical Support Representative, please use the link below: