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New Contributor
Posts: 3
Registered: ‎09-10-2017
Accepted Solution

MX 922 stopped printing and will not end/quit.

Operating system: Windows 10; MX922 connectedto computer via USB cord.

Printer started normal printing a card (done many times before).

Printer stopped printing in middle of job; some ink being low, I stopped  the program and replaced the cartridges. When I want to turn printer off, it keeps hanging with message "Ending, please wait awhile".  This was > 2 hrs ago.

 Question: shoud I unplug it or disconnect from computer?

Product Expert
Posts: 1,452
Registered: ‎07-28-2014

Re: MX 922 stopped printing and will not end/quit.

Hi apthio,

 

Please unplug the USB cable from your PIXMA MX922.  If the "Ending, please wait awhile" message continues for more than 5 minutes, please unplug the power cord from your PIXMA MX922 to reset you printer.

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