08-10-2017 02:01 PM
Make sure that the sheets are loaded with the content facing up before feeding them through the scanner. If they are face-down, the blank side of the sheets will be scanned.
If the sheets are loaded correctly, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.