cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MP870 MP Navigator EX 3.1 Error Message: "MP Navigator has stopped working"

rafirondon
Contributor

Hello

 

I have a MX870 multi function inkjet. The scanned is the most important thing for me. BUt all of a sudden The software went crazy and cannot load. Everything was working fine up until a few weeks ago.

 

The error message from Windows is: MP navigator has stopped working then it gives me the option to debug or close. Either way nothing makes it work.

 

I am running it on Windows Vista Home Premium (service pack 2) . Device is connected via USB.

 

I have read other posts about the twain 32 folder but they refer to other operating systems  such as windows 7.  I also tried reinstalling the software. In fact, the cannon website where you can get support does not seem to have the model MX870.  I had to select model MX876 which was the closest, in order to obtain a link to download the software.

 

Please help

1 REPLY 1

rafirondon
Contributor

PLEASE help!

Announcements