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New Contributor
Posts: 4
Registered: ‎02-01-2014
Accepted Solution

MP830 printhead error message

After I put in a large black cartridge in my MP830 printer, it comes up with a message saying 

"The type of printhead is incorrect.  Install the correct print head"

 

I did nothing different except put in new black ink cartridge (small one) then needed the large one done and had to wait for a delivery from Staples for the larger cartridge.  So installed large black cartridge and error message as above.

 

I have removed the printhead and reinstalled it according to Karl1, product expert, have turned it on and off; repeated the printhead reinstall and same message as in paragraph 1.

 

New printheads are $249 which is ridiculous and all this seems to be a problem with others with this product.  

 

Help please. 

New Contributor
Posts: 4
Registered: ‎02-01-2014

Re: MP830 printhead error message

[ Edited ]

I saw that you replied but I cannot find your reply.  The only one is the reply that you gave to mags which was the same problem I had.

email me at (MOD NOTE: Email address removed per Forum Guidelines) with how to get to your reply and with a resolution to this seemingly common problem.  I need to print and will go buy another printer but not a Canon if you can't come up with a good solution.

 

Mary Ruth

New Contributor
Posts: 4
Registered: ‎02-05-2014

Re: MP830 printhead error message

What is the solution. I seem to be missing it somewhere. I don't see it.

 

New Contributor
Posts: 4
Registered: ‎02-01-2014

Re: MP830 printhead error message

I tried reinstalling the printhead like they said and it did nothing.  Ugh.

New Contributor
Posts: 4
Registered: ‎02-05-2014

Re: MP830 printhead error message

Thank you for your help. I just bought an Epson WF-3530 and love it. I can even print from my smartphone.
New Contributor
Posts: 2
Registered: ‎02-11-2014

Re: MP830 printhead error message

NOTHING HAPPENS !!!!! Is this some sort of "Oh noooo you need to buy a new onee sorry"-**bleep** fron canon? They can **bleep** themselves. sorry it just pisses me off that nothing works and the only advice is to turn the machine off?? sorry but this is 2014 not 1914......... hope your printer start working soon!!!!!

/angry swedish girl. ........

New Contributor
Posts: 1
Registered: ‎06-05-2014

Re: MP830 printhead error message

I have the error "The type of print head is incorrect....."  Last time error occured I installed new cartridge and problem was solved.  Now have replaced all 5 cartridges and problem remains.  What is the recommended next step?

New Contributor
Posts: 4
Registered: ‎02-05-2014

Re: MP830 printhead error message

Reboot the printer. If that doesn't work You can remove, clean and reinstall the printed. If that doesn't work buy a new printer. Print heads are very expensive.
New Contributor
Posts: 4
Registered: ‎05-15-2015

Re: MP830 printhead error message

I know this is an old post and you have long ago resolved it. But i just had the same problem and found your message searching for answers.  I tried rebooting printer and also tried uninstall/reinstall with no help. However, I tried unplugging the printer, powered down my computer, repowered my printer and then restarted my computer.  Printer reinstalled and error message went away.  Works fine now...

New Contributor
Posts: 1
Registered: ‎08-03-2015

Re: MP830 printhead error message

To anyone else who stumples upon this post looking for a solution this is what worked for me:

 

1) lift cover

2) Remove ink cartridges

3) lift printerhead relase tab and remove printer head

4) clean back of printerhead metal contracts with alcohol wipe

5) clean ink from bottom of printerhead (optional)

6) clean metal contacts on printer

7) reinsert printerhead and ink cartridges

8) close cover 

 

Error gone; happy printing. Hope this works for anyone else having this problem!

 

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