03-03-2018 01:31 PM
While MP Navigator won't work in HighSierra, other programs that scan do work. I have Adobe Acrobat X (v 10.1.16) and from dropdown menu
File> Create > PDF from scanner
I open up scanning interface that works perfectly well.
Hope others can use this, or similar, workaround.
Of course, the fact that I can use 4 year old software to access my scanner suggests Canon+Apple are blocking access through their sotware delibeartely. Ugh.
(My scanner is on a PIXMA MX700; software is MP Navigator 1.0, cannot be updated to a higher version and won't open in Sierra; scanner cannot be accessed directly form "Printer & Scanners" panel in "System Preferences")
03-05-2018 11:35 AM
MX 882 Update:
Early on, many pages back someone suggested using the Canon Quick Menu for my MX 882.
It worked, and eeked out a scan one at a time accessing MP Navigator.
A recent suggestion to call Canon suppport got me to to thatm I spent 2 hours on the phone with Robert.
So, we deleted old files and reinstalled Navigator and IJ tools and everything else in the line up according to Canon guidelines.
Two hours later, an invisable file that cannot be retreived which was deleted in this process caused Quick Menu to no longer work.
Now I have nothing. Nice, helpful folks at Canon Support have NO IDEA what caused it, who dropped the ball (Apple? Canon?) but they seem darn sure that nothing will change.
Note: MP Navigator will not work on any new Canon printers either.
All the other printers: HP, Epson etc. have working scan software w High Sierra.
Vue Scan works great. $100 gets you the program w updates for life.
My conclusion for an MX 882. Pay $100 for a new printer, or scan software. It's hard to know for sure which is better.
But Canon? Time to go.
03-05-2018 03:55 PM
In addition to my last post, I negelcted to add that I spoke to both Customer Support and Customer Relations at Apple.
They knew nothing of this problem, it's way off their radar.
That should say a lot. This is most likely a done deal. Time to move on.
03-19-2018 01:01 PM
19 March 2018 from Pennsylvania, USA
Re: Your suggested work around to restore scanner function.
A 65 year old retiree here who has some tech know how but not a lot. Followed your suggestion to use Mavericks as system and download suggested version of MP Nav software.....downloaded fine, I think, but when I tried to open it, which I did using Launchpad, it would not open. I am obviously doing something wrong I am not aware of....any thoughts as to what that might be?
And thanks for putting the work around here that others have successfully used.
03-23-2018 11:02 PM
I have been using the MAC OS V 10.6 Snow Leopard (Sierra) my PIXMA MA340 with MP Navigator worked well.
However, I updated to MAC OS V 10.3.3 free update, now my MP Navigator is not working, it appears I have lost it.
I will try the "Mike 12" fix by down loading the HK support. V 4.
03-25-2018 11:30 AM
I have a Pixma MX512 and I keep getting the error message that MP Navigator EX 5.1 has quit unexpectedly. It is frustrating when you are trying to scan multiple documents. This is ridiculous. We are all supposed to continue upgrading our OS on our Apple computers and yet companies like Canon (and Epson - I have an Epson scanner too) don't feel the need to support us when we want to purchase their products.