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Occasional Contributor
Posts: 5
Registered: ‎11-09-2017

MP Navigator and High Sierra

After installing macOS 10.13.1 (High Sierra) MP Navigator EX 4.0 has ceased to work.

Moderator
Posts: 217
Registered: ‎11-17-2014

Re: MP Navigator and High Sierra

Hello Mike12!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). If you are not in the US, please go to www.canon.com and choose your region for contact information. 

Thanks!

New Contributor
Posts: 2
Registered: ‎11-09-2017

Re: MP Navigator and High Sierra

I've run into the same problem. I have a Pixma MX882.

Occasional Contributor
Posts: 5
Registered: ‎11-09-2017

Re: MP Navigator and High Sierra

Printer is MG8150

 

New Contributor
Posts: 1
Registered: ‎11-10-2017

Re: MP Navigator and High Sierra

I've run into the same problem. I have a Pixma MX885 and I work in Italy.

New Contributor
Posts: 1
Registered: ‎11-12-2017

Re: MP Navigator and High Sierra

Same problem here! I have a Pixma MX882.

New Contributor
Posts: 2
Registered: ‎11-12-2017

Re: MP Navigator and High Sierra

Same problem with the Canon MX860.

New Contributor
Posts: 2
Registered: ‎11-12-2017

Re: MP Navigator and High Sierra

Same with a Pixma MG6150 in the UK.

Occasional Contributor
Posts: 5
Registered: ‎11-09-2017

Re: MP Navigator and High Sierra

So, any solutions Canon?

 

Moderator
Posts: 1,005
Registered: ‎10-25-2012

Re: MP Navigator and High Sierra

Hello!

 

If you've updated to the most current version of the software from our site at http://Canon.us/SupportCF and you're still having problems, we recommend reaching out to support for further troubleshooting and options. Printer support at Canon USA can be reached at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET). If you're outside of the USA, click HERE for support options. 

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