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MG6360 ink not recognised

Carlost
Apprentice

My MG6360 was working fine. The Cyan ink ran out so i replaced it. Put the cover down and now it doesnt recognise the magenta ink which was half full. I swapped the tanks over and the magenta was recognised on the cyan pin. So something wrong eletrical ? Have turned it off and unplugged but still not working any suggestions.

1 ACCEPTED SOLUTION

Michael
Product Expert
Product Expert

Hello.

 

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1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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