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Posts: 1
Registered: ‎03-20-2017

MG5650 IJ Status Monitor problem

Hi

My wireless printer is working perfectly however the IJ Status Monitor is not. It pops up saying "port in use" then "printer not responding" as the printer starts printing!! It does not show and ink levels at all. 

Can I fix this or get rid of it. It's just a pest... (PC Win 10)

 

Thanks

 

John

Product Expert
Posts: 2,273
Registered: ‎10-16-2012

Re: MG5650 IJ Status Monitor problem

Hello.

 

Try uninstalling and reinstalling the drivers to see if this helps with your issue.

 

If the issues persist, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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