03-07-2016 06:28 AM - edited 03-08-2016 09:11 AM
A continuing problem... I see this has been going on unaswered since 2014. My MG6350 has failed this morning. Fine last night.. sounds fine as it goes through print cycle but nothing on the page.. nor with the nozzle check. Tried all the cleaning cycles.. nothing and no error messages.
About time Canon fessed up to this one and either offered a solution or a decent trade in on a new printer. As it is, this will be my last Canon printer. It was never any good with a WiFi connection.. had to go back to USB but I have stuck with it up to now.
Just updated firmware to 2.050.. July 2015.. does not help
Now the proud possessor of a neat little Epson XP-432.. you have blown it Canon.
03-31-2016 01:13 PM
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03-31-2016 02:48 PM - edited 03-31-2016 02:50 PM
Already in the bin. I need a working printer and as this has been going on for at least two years without a solutiion I went out and bought a new one. I think waht has been written in this forum is pretty clear. If you need specific information.. ask.. then we can all see it.
03-31-2016 07:33 PM
I agree MarkUK! If canon really cares they would post the solution & perhaps even reubtain some of their lost customers! I can believe this company would continue to produce a product that has such a common failure! Clearly support cant help! The really sad thing is that i only used my printer a few times before it died! What a waste of $$!!!
04-01-2016 04:06 AM
Yes. They have a very good product apart from this fatal flaw. I am discovering that my Epson is not nearly so versatile and is a pig when I need to change the cartridges. Also you cannot remove the print head to clean it as you can with the Canons.
If I was confident that Canon had identified this problem and sorted it, I would go back.
04-09-2016 03:15 AM
How amazing it is for me to see so many other posters reporting the exact same issues with the exact same printer that I have! Shortly after I replaced the cartridges, it completely stopped printing anything, just a blank page in spite of going through all the motions of printing. I'm so grateful to have found this forum because I know exactly what I'm not going to do when I get my next printer.
Even when it was printing, it would take forever to complete a print job, The slowest I've ever owned. That's too bad because I think it looks so cool. Hopefully someone who picks it up from the Goodwill store, where I'll be taking it soon, can tinker with it and get it to work. I'm done with it and doubt I will ever own another Canon printer.
06-25-2016 12:12 PM
My MG5320 just started printing blank pages in the middle of printing a report for work. I might have had it less than a year. It sounds like it is a problem with the printer itself when so many people are having the same issue. I maybe print 50 pages a month if that.
09-10-2016 05:35 PM
My MG5320 has quit printing in the same manner as is described here. New ink, everything sounds fine when I try to print, no warning so it must be returning good status. I bought two of these printers at the same time a couple years ago. The first one died about a year ago with an error message like "Catastrophic Failure" and that it had to go to a Canon site for repair. I threw it in the garbage. This one has lasted since and now it is going in the garbage as well.
I am a sophisticated user. I've been a sw developer for 5 years at IBM and 7 years at Microsoft and am a sw architect at a fortune 100 computer manufacturor today. These machines are under an extremely light duty-cycle and should have lasted decades like my last printer - an old HP I bought in 1997. Canon printers are an epic fail.
I will never purchase another Canon product again. If asked I will advise anyone to avoid Canon products.