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Occasional Contributor
Posts: 9
Registered: ‎02-05-2016

MG5250 scanner problem

My scanner has suddenly decided not to work.

When I press start (Black or colour), it states:

Processing..... Please wait momentarily.

After about 30 seconds, it simply reverts to the previous screen (Doc.type <auto scan>)

 

In Devices and Printers in Windows, I can scan but it does not give me all the options (such as PDF).

Running a diagnostic shows everything is fine.

 

I used to get a message on the PC saying please wait, scanner warming up. This no longer happens.

 

Grateful for any suggestions

Thanks.

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