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New Contributor
Posts: 1
Registered: ‎06-15-2017

MG3620 Printer Setup

I just got my MG3620 printer.  I foillowed the instructions to get it ready for setup. I turned the power on.  But it keeps alternating flashes betwen the power light and the error light.  It'll alternate flashing 22 times and then pause before it starts again.  It've unplugged, removed the ink cartridges and gone through the power up process numerous times and it still just starts the flashing the 2 times every time I repower up.  So I can't even get to setting it up on my computer.

Thanks

Dan 

New Contributor
Posts: 2
Registered: ‎09-10-2017

Re: MG3620 Printer Setup

me also mine is flashing 22 times.  

Product Expert
Posts: 196
Registered: ‎01-20-2016

Re: MG3620 Printer Setup

Hi Danmire,

 

The power and alarm light alternating twice indicate that the print head is not moving normally.

 

Cancel printing and turn off the machine.

Then confirm the following.

  • Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the FINE cartridge holder from moving.

    If any, remove the materials.

  • Confirm that the FINE cartridges are installed properly.

    Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.

After confirming the conditions above, turn on the machine again.

 

 Important

 When you clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, be careful not to touch the clear film.

 

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