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Posts: 2
Registered: ‎01-16-2018

MG3022 Pixma stops printing the top half of the word after about page 5

When I attempt to print a document, the first 5 pages come out fine, then the print either gets cut in half with either the top portion or the bottom portion cut-off--almost fading away.  If I start printing immediately after, the first few pages are ok, then the same thing happens.  I tried cleaning and deep cleaning, aligning print head, printing test page, etc., but everything looks perfect.  Any suggestions are much appreciated.

 

Thank you,

RyanIMG_20180411_205659.jpg

Product Expert
Posts: 1,570
Registered: ‎07-28-2014

Re: MG3022 Pixma stops printing the top half of the word after about page 5

Hi rmandree,

 

Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MG3022 is dirty or smudged and would need to be cleaned.  To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site (the article is for a different unit, but the steps are the same):

 

https://support.usa.canon.com/kb/index?page=content&id=ART164472

 

After cleaning, please attempt to print again.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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