04-11-2018 10:02 PM
When I attempt to print a document, the first 5 pages come out fine, then the print either gets cut in half with either the top portion or the bottom portion cut-off--almost fading away. If I start printing immediately after, the first few pages are ok, then the same thing happens. I tried cleaning and deep cleaning, aligning print head, printing test page, etc., but everything looks perfect. Any suggestions are much appreciated.
04-18-2018 12:12 PM
Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MG3022 is dirty or smudged and would need to be cleaned. To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site (the article is for a different unit, but the steps are the same):
After cleaning, please attempt to print again.
If you continue to have difficulties, please contact our support group using the following link: