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IPW
New Contributor
Posts: 2
Registered: ‎08-08-2017

MG2540 PIXMA - NO SCANNER FACILITY

Hi Folks,

 

Had my MG2540 for a few years and it prints fine. Now I need to use it as a scanner also.

 

However,  I cannot find the Cannon IJ Scan Utility mentioned in the manual. It does not show under Cannon Utilities on my Start Menu, and on the Quick Menu the Scan table is blank.

 

Can anyone help?

 

Thank you.

Ian

Moderator
Posts: 1,106
Registered: ‎07-08-2013

Re: MG2540 PIXMA - NO SCANNER FACILITY

Hi, Ian!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

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IPW
New Contributor
Posts: 2
Registered: ‎08-08-2017

Re: MG2540 PIXMA - NO SCANNER FACILITY

Thank you.

 

I have emailed the local (South African) support. No reply yet.

 

However, am I wrong in assuming that that it is simply a variant of the basic MG 2500 and that the supposedly embedded scanner capability would be standard?

 

Regards,

Ian White

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