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New Contributor
Posts: 2
Registered: ‎10-12-2017

Laptop not recognizing USB connection

My printer will not connect to my laptop via USB I tried printing from a different laptop and it worked perfectly fine. How do I delete and redownload my printer so it recognizes it? Or is there another solution I am missing?

Posts: 529
Registered: ‎11-20-2012

Re: Laptop not recognizing USB connection

Hi Saywhat513!

 Thanks for posting in the Canon Forums!


To have a better understanding of your issue, please let everyone know what operating system (Windows 7, 8, 10) or Mac OS X (10.X) you are using and what model printer you own. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

New Contributor
Posts: 2
Registered: ‎10-12-2017

Re: Laptop not recognizing USB connection

I am running on windows 10 and the printer is a pixma 3620
Product Expert
Posts: 223
Registered: ‎01-20-2016

Re: Laptop not recognizing USB connection

Hi Saywhat513,


Thanks for that information.  The most current drivers are available for download from the Canon website.


  1. Disconnect the USB cable.
  2. Click HERE.

  3. Scroll down to "Optional Drivers."

  4. Click “Select” next to "MG3600 series MP Drivers."

  5. Press "Download."

  6. Open and run the file.

  7. Follow the onscreen instructions to complete the installation.

The installation program will prompt you when to reconnect the USB cable.


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