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New Contributor
Posts: 3
Registered: ‎04-16-2018

Ink Install error message

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New Contributor
Posts: 3
Registered: ‎04-16-2018

Re: New Here

Getting an error message on the install of PGI-270XL on my Canon Pixma MG6821. How do I override error message1681

Product Expert
Posts: 1,570
Registered: ‎07-28-2014

Re: New Here

Hi pchumbley,

 

The 1681 error is an indication that more than one ink tank of the same type has been installed:

 

http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MG6800%20series/EN/ERR/1681.html

 

Please make sure the following ink tanks are installed in your PIXMA MG6821:

 

CLI-271M  magenta
CLI-271BK  black
CLI-271Y  yellow
PGI-270PGBK  black
CLI-271C  cyan

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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