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New Contributor
Posts: 3
Registered: ‎04-16-2018

Ink Install error message

[ Edited ]

how do I ask a question?


New Contributor
Posts: 3
Registered: ‎04-16-2018

Re: New Here

Getting an error message on the install of PGI-270XL on my Canon Pixma MG6821. How do I override error message1681

Product Expert
Posts: 1,570
Registered: ‎07-28-2014

Re: New Here

Hi pchumbley,


The 1681 error is an indication that more than one ink tank of the same type has been installed:


Please make sure the following ink tanks are installed in your PIXMA MG6821:


CLI-271M  magenta
CLI-271BK  black
CLI-271Y  yellow
PGI-270PGBK  black
CLI-271C  cyan


If you continue to have difficulties, please contact our support group using the following link:

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