I know this post is a year old now, but I ran into the same problem, and the Roller Cleaning link didn't do the trick, because it wouldn't even pick up a single sheet. I did, however, manage to clean it a different way. I looked closely with a flashlight and noted debris on the roller, which was acting as a buffer between the paper and the friction-producing rollers. They needed to be brushed or rubbed off, but I couldn't reach it, and there was no obvious way to take it apart and access the rollers themselves, so I improvised:
1. I placed a 1"x3" piece of duct tape longways at the top center of a piece of legal-sized paper, then dabbed a little 409 all purpose on the tape, and placed the paper in the feed tray tape side first, making sure the taped section slid up under the feed rollers.
2. Then, holding the exposed end of the paper so as to keep it from actually being fed through, i ran b in the maintenance option through a full loop, allowing the roller to rub along the tape and pick up the 409.
3. I then grabbed a half sheet of paper towel and placed it on top of the taped sheet, with the towel flush with the top of the page, and ran the maintenance loop again, clearing off the debris and drying it out some. Again, holding the exposed end of both the paper and the paper towel.
4. Finally, I flipped the paper towel arround to the dry side, positioning it the same way, and ran one more loop, drying the last of the 409 off the roller, and likely the last of the stubborn debris.
It's clean, it picks up the paper again, and this method doesn't seem likely to damage the surface of the rollers. Just for thoroughness sake, I ran a final maintenance loop as directed by the link, and since this time it was able to pick up the paper, it went off without a hitch.
Hope this helps!
Lee.
