07-14-2013 07:46 PM
To try and resolve the issue, with a flashlight or other bright light, please check the paper feed areas of the printer as well as the inside of the printer where the print head is located and ensure that nothing has fallen in the printer or is causing an obstruction. Next, please remove all of the ink tanks and print head from the printer, then reseat them. If you still experience the same issue, please turn off the printer, unplug the power cord and leave it out for at least 10 minutes, then plug it back in and turn it back on. If the error continues, the printer will require servicing to resolve the issue. Please click on the Contact Us link below to be provided with your service options.
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