04-03-2017 05:19 PM
We just set up our printer the other night, but we've had it for a while. It was taken out of the box before we moved houses and we've lost the manual to it. I was able to connect to the Wi-Fi router using an online manual, but now I'm lost.
Is there something that needs to be downloaded onto my computer or our phones in order to use it? I've tried printing a page, but it doesn't pop up. I've never owned a wireless printer so I'm pretty ignorant about this whole thing lol. Please help and thank you in advance.
04-03-2017 05:28 PM
Welcome to the Canon Forums and thanks for your post!
You'll want to download the printer drivers from our website to get that PIXMA MX490 up and running. You can download the drivers here.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via email at http://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).