Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 5
Registered: ‎11-21-2013

Re: Google Cloud Print says my MX-922 is offline

Re: Google Cloud Print says my MX-922 is offline [ New ]
 

Can you expand on 'disconnected'?  You mean kill Google Cloud registration and start over or something less drastic?

Thanks,

 

Response:

 

Yes, that's what I meant. Ironically, it was working fine and then just started saying it was offline again. And I have been too lazy to reinstall it. Annoying. 

New Contributor
Posts: 2
Registered: ‎01-05-2015

Re: Google Cloud Print says my MX-922 is offline

Canon-  has this been fixed?  I have an MX922 and have the same problem.

 

1) The printer is connected via Ethernet, and works fine for any computer on my home network.

2) A few months ago I added a Chromebook to the network, and so must use Google print.  I registered the printer on Google print; the Chromebook was then able to see the printer and print fine.

3) a few days later, trying to print from the Chromebook/Google print shows the printer as "offline", even if it is online and printing from another computer.  Re-registering it makes it work again.

4) This repeats indefinitely... the printer, after a day or two maybe, will disappear from the Chromebook and show only as "offline" even if it is awake and available to other computers on the network.

 

My router is set up correctly, I believe.  

 

-dan

 

New Contributor
Posts: 2
Registered: ‎05-24-2014

Re: Google Cloud Print says my MX-922 is offline

Hi Dan,

I had this problem last summer, and it became tolerable after Google worked on it.  I'm a fellow user so I've nothing to lose by telling you I'm not optimistic about Cloud Print actually fixing this.  It got better to the extent that you can "work around the problem" by going into the printer's menus and asking it to check in with Cloud Print.  This somehow re-establishes the link between the MX922 and the CloudPrint server.  Neither Canon nor Google assumed responsibility, but I think it had something to o with the printer going into some power saver mode, similar to hibernation.  I don't think there is any user control over this, so I'm only hypothesizing what's happening.  My wife and I were eventually able to print from the ChromeBook whenever necessary.  The process was to wake up the printer by pressing Menu, select Web Services, tell it to check in with Cloud Print, and then confirm that we want it to download the print job.  On the positive side, the Canon MX922 is a very nice machine, and as a wireless network printer it performs flawlessly.  It's just that Google's CloudPrint and Canon's printer don't play well together

 

In our case, the problem was permanently solved when the ChromeBook fell off a table and broke it's screen.  We are replacing it with a windows laptop.

-Jerry

New Contributor
Posts: 2
Registered: ‎01-05-2015

Re: Google Cloud Print says my MX-922 is offline

Thanks, Jerry!
Occasional Contributor
Posts: 5
Registered: ‎11-21-2013

Re: Google Cloud Print says my MX-922 is offline

Jerry:

Your solution worked! (Yes, over a year later and I still have this problem!)

Thanks!

P.S. I do love the printer but the ink is a bit on the expensive side and goes way too quickly.
New Contributor
Posts: 1
Registered: ‎01-27-2015

Re: Google Cloud Print says my MX-922 is offline

Jerry,

I have the exact same problem and the exact same printer model.

You said "The process was to wake up the printer by pressing Menu, select Web Services, tell it to check in with Cloud Print, and then confirm that we want it to download the print job."

I'm curious what you meant... I don't have anything like that in my menu. What's the specific menu option? What version of the firmware are you running. I'm running v2.02 and the printer says this is the most current version and an update is not needed.
New Contributor
Posts: 1
Registered: ‎03-13-2015

Re: Google Cloud Print says my MX-922 is offline

I revived my MX922 by doing Menu>Web Service>Cloud Settings>Google Cloud Print setup>Register with Google Cloud Print and following the directions.  The printer prints a page with a special URL, which you type into your device.  (In my case, an HP Chromebook.)  Then you go back to the printer's menu which is asking you to confirm the authentication (provided when you enter the URL on your device)--just say yes.  

 

After a little buzzing and clicking the printer appeared again on my list of registered Cloud Print devices.

 

I don't know how permanent this solution is, but the printer works with Cloud Print again.

 

New Contributor
Posts: 1
Registered: ‎10-01-2015

Re: Google Cloud Print says my MX-922 is offline

1. From Chrome, Print and select the printer which is "offline".  The job
is sent to GCP and will appear as "Queued".

2. From the printer control panel   select menu -> webservices -> start
cloud print -> Print from Google Cloud Print -> (Do you want to connect to
the server and check for print jobs) YES.  This brings down the job and
prints!
New Contributor
Posts: 1
Registered: ‎10-03-2015

Re: Google Cloud Print says my MX-922 is offline

Here is what I have found. It is a pain in the butt but it works for me and seems to be the way Canon has implemented it.

 

It works fine the first time you register and print. The print queue is processed. BUT, then it goes offline; the printer no longer "talks" to Cloud Print. The next and subsequent times you print to the queue the jobs just go into the queue and wait for the printer to accept them. I have found the following 2 ways to print what is CURRENTLY waiting in the queue.in the queue:

  1. Turn the printer off and then back on, or:

  2. On your printer, follow this riduculously long procedure that only a true programmer geek could love:

  a. Press the Menu key
  b. Press the arrow down key (below the OK key) to get to "Web service". (It may not always start on the Photo selection so you may have to use the other keys to find "Web service"
  c. Press the OK key
  d. Press the Right arrow key go get onto "Start Cloud print"
  e. Press the OK key
  f. Make sure you are on "Print on Google Cloud Print" selection
  g. Press the OK key

  h. Make sure you are on the "Yes" selection

  i. Press the OK key

  j. The printer should say "communicating..." and print whatever is in the queue

 

Observation: that's at least 11 key presses and checks to be sure you are in the right place --- just to get it to do what it should be doing automatically anyway. 

 

NOTE WELL: The printer seems to take Google Cloud print "offline" again at this point. To print any future items you will have to do one of the 2 procedures again. 

 

I can see why you might want the option of Cloud Print going offline in some environments for security reasons. But why on earth would they make it default to "offline"???? From other forums on the Web this seems to be a Special feature of this -- and perhaps other -- Canon implementations.

 

Also:

You -- or whoever the administrator is -- should also visit their Google Cloud Print registration for this printer on the web from time to time. When you go to "Print Jobs" you will find any items waiting to print as well as ALL other jobs printed and processed. For some ridiculous reason Google implemented it so that they never disappear until you do it manually -- and then you must do it one at a time. The first time I found this out there were dozens of "processed" items in the queue and Google implemented this so you 1) can only select one at a time, and 2) did not provide a "clear the queue" function.

 

Occasional Contributor
Posts: 18
Registered: ‎03-05-2017

NOT SOLVED Re: Google Cloud Print says my MX-922 is offline

[ Edited ]

I have the same problem, and don't bother going through the re-reigistration of the printer with the cloud service, the problem just comes back. Just let Google know it is woken up by checking the cloud print service from the panel on the printer, and it will show as online again. But as a permanent solution, what do we have to do to get Canon to resolve this? So Google and Canon are just pointing fingers at each other? And Canon marks this issue as solved when it is not? WHY?

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement