DIAS "Could not get device information"

[webaccounts]

I'm not sure exactly what is happening.  I have canon printers as windows shared printers.  I was using the DIAS for years.  Lost power and now I get "Could not get device information" when I click on "get status" or print and put in our department code.  I have uninstalled DIAS and reinstalled it to no avail.  I have restarted the service and I have disabled my firewall on the Windows Server.  SNMP is not enabled on the port.

If I do this from the Windows Server it works.  If I connect to the printer directly from a workstation and it works fine.  It only fails using the windows shared printer.  If I turn off the accounting it works fine so the Windows share is good.  I do know DIAS is the culprit just not sure why its failing.

Windows 2008 R2 Server

Windows 7 x86/x64 Clients

Canon ADV C7260, irC2880, & ir7095

Thanks. Shawn

[Jason]

Hi, thanks for posting!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OKCANON (652-2666) and we will be happy to provide dealers who are in your area.