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Product Expert
Posts: 1,749
Registered: ‎07-28-2014

Re: Code 5,157,69

Hi Carlos75,

 

Are you using your PIXMA MG2922 with a USB cable or are you using your PIXMA MG2922 wirelessly?

 

Do you get an error message when you attempt to scan?  If so, what is the exact wording of the error message that you get?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

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Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎11-17-2016

Re: Code 5,157,69

I have same error code on  Windows 10 and no possibility to scan via Paint. (Canon MG 3550)

The scanner is not recognized...

 

It did work less than one week ago. What happenned ?

Please help !

New Contributor
Posts: 1
Registered: ‎01-04-2017

Re: Code 5,157,69

Same issue with my MG3550.

 

Window 7 x64 won't recognize the scanner wirelessly.

I try many times to scan wirelessly with “Windows Fax and Scan” &  "Windows Pain" unsuccessfully. Always prompt me the message "No scanners were detected"

New Contributor
Posts: 1
Registered: ‎05-04-2017

Re: Code 5,157,69

I was getting the same error and tried un-install / re-install, which didn't work.  Then I turned of my work VPN to see if that was the issue and it was.  As soon as I disconnected the VPN it worked again, so the first couple of times I used the scanner I must not have been on my company's VPN.  Hope that helps!

New Contributor
Posts: 4
Registered: ‎07-07-2017

Re: Code 5,157,69

[ Edited ]
 
Moderator
Posts: 1,362
Registered: ‎07-08-2013

Re: Code 5,157,69

Glad you found a solution!  We're not sure why the "Accept as Solution" button wasn't available to you, but we went ahead and did it for you!

 

Thanks for being part of the conversation!

New Contributor
Posts: 1
Registered: ‎06-14-2018

Re: Code 5,157,69

I have a PIXMA MG3620 multi-function printer. I moved recently. Before I moved the printer could copy, print and scan. Now after moving it will copy only. I get code:5,157,69. I am using Windows 10 operating system. Any help would be appreciated.

 

awc1957

Allen

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