07-30-2017 04:38 PM
I've tried (1) forcing the printhead to the left and forcing the lid closed as it passes the halfway mark. I've tried (2) pushing the on/copy/print/scan/memory buttons multiple times as I turn on. And I've tried replacing the printhead. The B200 error message just won't go away. Is there anything new on the horizon I can try? I will try Canon Support tomorrow, but am not particularly optimistic, based on what I read here.
10-30-2017 04:05 AM
10-30-2017 06:33 PM
We ended up dumping the MX860 printer. I was never able to sold the problem. And we decided to upgrate to a Canon megatank printer, so we don't have to change one of 5 ink cartridges everytime we turn around. So far, we're pleased. Good luck to you.
11-22-2017 04:06 AM
The B200 error is an indication that your PIXMA MX860 is experiencing an internal error. Based on this, your PIXMA MX860 would require service.
You are eligible for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a new or refurbished product that uses Canon’s newest technologies, including such features as built-in WiFi, Airprint and Cloud Print, carries a one year limited manufacturer’s warranty, and to help you get up and running quickly, we also offer free ground shipping.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with email technical support and that the Canon Upgrade Program was offered.
If you continue to have difficulties, please contact our support group using the following link: