03-19-2017 07:41 PM
I have a three year old Canon Pixma MG6300 printer/copier/scanner connected by USB to a desktop Dell with Windows 10.1. The printer and copier functions work perfectly but recently I cannot get anything to scan to the computer. I get an error message that says, "Cannot communicate with scanner for these reasons:......." I've checked all the "reasons" to the best of my knowledge and the problem still exists. Since the scanner worked previously, I think I must have a setting changed but I don't know what or where. Please advise. Thank you.
03-20-2017 12:34 AM - edited 03-21-2017 08:17 AM
We often have these problems on the scanner or not supported on the os.
I just fix the problem for a problem like you.
The scanner is an electronic device that functions similar to a copy machine. It's just that on the machine copy of results can be directly seen by users and on the paper while the scanner results are displayed on a computer monitor screen first then can be changed and modified so that it looks look and the result be nice which can then be saved as a text file, document, and/or images.