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New Contributor
Posts: 2
Registered: ‎01-17-2017

Canon Pixma MG3550 not showing as scanner on macOS Sierra

Hello!

I'm on macOS Sierra 10.12.3 and I have last Canon driver installed (CUPS Ver.16.10.0.0 and ICA Ver.4.1.3).

 

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if I connect my PIXMA MG3550 via Network, it's not showed as a scanner 

 

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But if I connect the printer via USB it is correctly showed as scanner and printer.

 

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Any suggestion ? How to solve this issue ?

 

Thanks

New Contributor
Posts: 2
Registered: ‎01-17-2017

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

[ Edited ]

Any suggestion ?

Moderator
Posts: 1,005
Registered: ‎10-25-2012

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

Hi Snake1980!

 

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

New Contributor
Posts: 3
Registered: ‎11-12-2017

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

Hello Stephen,

 

I am experiencing the exact same issue with my Canon MX860 after upgrading my MacBook to MacOS High Sierra 10.13.

Adding the printer via USB provides a print queue with print and scan options. When installing the printer via Canon IJ Network Too setup, there is no scanner function.

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