06-14-2017 05:17 PM
I have a Canon PIXMA MX922 printer and suddenly the PGBK catridge is not printing although the ink level is almost full. I have looked through the forums, but never found a clear solution for this issue. I have tried replacing the catridge with a new one and I did deep cleaning several times, with no avail. When I do the nozzle check pattern, I do not see the PGBK printing nor the grids.
06-15-2017 07:00 AM
You can try removing and reseating the ink tanks and print head in the printer by following the steps shown here, then performing a print head alignment by following the steps shown here to see if this will resolve the issue. Should the issue continue, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.