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New Contributor
Posts: 1
Registered: ‎06-14-2017

Canon PIXMA MX922: PGBK not printing

I have a Canon PIXMA MX922 printer and suddenly the PGBK catridge is not printing although the ink level is almost full. I have looked through the forums, but never found a clear solution for this issue. I have tried replacing the catridge with a new one and I did deep cleaning several times, with no avail. When I do the nozzle check pattern, I do not see the PGBK printing nor the grids.




Product Expert
Posts: 1,893
Registered: ‎10-17-2012

Re: Canon PIXMA MX922: PGBK not printing

Hi Alzanki,


You can try removing and reseating the ink tanks and print head in the printer by following the steps shown here, then performing a print head alignment by following the steps shown here to see if this will resolve the issue.  Should the issue continue, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

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