03-24-2018 11:05 AM
Can you explain this pls ? for MX870 to work properly under macOS High Sierra, you just removed the old MP Navigator Ex (3.1) from your system and reinstalled the same version and it worked perfectly well ? Are you able to scan with the document from your backbookpro ?
I am using MBP running HighSierra 10.13.3 and after updating to Sierra, the MP Navigatore Ex (3.1) does not scan the document since it requires a scanning driver. I am unable to fix this. Any help would be appreciated. Thanks
03-24-2018 11:11 AM
I face the same issue. Spent a lot of time in trying to solve the problem, but you can't without the driver from Canon and it looks like that Canon Inc is not interested in supporting the customers.
I managed to use my iphone loaded with Canon App and using wifi connected to Pixma MX870 and scanned several documents and emailed them to my id. Only issue is that I have very limited options (color/gray scale and page size). I can't really edit the document. However this took a lot of time and I was able to solve my issue on hand since I had over 100 documents to be scanned to be sent to someone. Canon iPhone App allows you either to store the dorument in image format or in pdf. So I guess you can further edit to make it look good. But you loose a lot of time.
It's better canon relases a new version of MP Navigator to support MX870 for macOS High Sierra.
03-25-2018 02:48 PM
The only way I have been ableto use my scanner after the upgrade to High Sierra is as follows:
Got to System Preferences, select Printers & Scanners, when menu pops up choose scanner. You will then see the image you have in the MX870 being scanned. You then have to select what you want scanned, and after save it to your desktop or wherever you want it. A little cumbersome, but it sure beats having to buy another printer/scanner!
03-26-2018 02:00 AM
Hi: Thanks for writing back to me. Appreciate it.
Better than that process, please do try using the Canon App on your mobile, which can scan a document and save it as JPG or pdf file and you can further email to any mail id. All you need is that both your iphone and the printer has to be connected to the same wifi network. This is much better than the very basic scan that you have tried.
Canon can't keep quite in not releasing the driver for the printer to support MacOS high sierra. I am sure there are many thousands of users across the world and one can't simply throw the machine due to this non availability of the driver to support the latest OS release.
04-11-2018 10:04 AM
hi, could you please tell me how to do this? I've spent most of today trying to fix my scanner and it's driving me bonkers. i stupidly upgraded my mac software last night...grrrr....
04-11-2018 10:37 AM
It's very simple and here's the process:
1. Canon PIXMA MX870 should be connected to your HiFi network
2. Also ensure your iPhone is also connected to the same network
3. Search for "CANON PRINT' app on the App Store, download and install it on your iPhone
4. Once you initiate the App, it would recognise your printer. Just pace a document and scan.
5. Ofcourse you can change the settings on your App to scann it in color or in greayscale
6. After scanning you can either save or email as pdf or jpg document
If you are using Anrod phone, I suppose the same process works for Anroid as long as the "Canon Print" app is available on the Google Store.
Hope this helps. Let me know. Regards: Badri