Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎09-23-2014

Canon PIXMA 922 is not printing with magenta ink.

Canon PIXMA 922 is not printing with magenta ink. there is plenty of ink.What should I do?
I did a cleaning but it did not help.
Product Expert
Posts: 1,984
Registered: ‎10-17-2012

Re: Canon PIXMA 922 is not printing with magenta ink.

Hi Dutch29,

 

Since a regular cleaning did not get the magenta ink to print, we recommend performing at least two deep cleanings to try and get the ink to print.  To perform the deep cleanings, please follow the steps located at the link below:

 

Print Head Deep Cleaning

 

If the magenta ink still does not print, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎12-30-2015

Re: Canon PIXMA 922 is not printing with magenta ink.

I have the same problem. Ink is available, but magenta is not printed on my MP970. Cleaning is not helpful.

If the printer really requires service, what will Canon do then?

Yesterday I was at a service center in Willich, Germany and they refused repair, because the device is too old and there are no spare parts available any more. I should better buy a new one. I think of buying an old MP970 and try exchanging parts between the printers to identify the root cause.

 

Or is this root cause known already by anybody? Thank you so much for further details.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement