10-13-2014 08:54 AM
Since a regular cleaning did not get the magenta ink to print, we recommend performing at least two deep cleanings to try and get the ink to print. To perform the deep cleanings, please follow the steps located at the link below:
If the magenta ink still does not print, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
12-30-2015 10:36 AM
I have the same problem. Ink is available, but magenta is not printed on my MP970. Cleaning is not helpful.
If the printer really requires service, what will Canon do then?
Yesterday I was at a service center in Willich, Germany and they refused repair, because the device is too old and there are no spare parts available any more. I should better buy a new one. I think of buying an old MP970 and try exchanging parts between the printers to identify the root cause.
Or is this root cause known already by anybody? Thank you so much for further details.