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New Contributor
Posts: 1
Registered: ‎09-23-2014

Canon PIXMA 922 is not printing with magenta ink.

Canon PIXMA 922 is not printing with magenta ink. there is plenty of ink.What should I do?
I did a cleaning but it did not help.
Product Expert
Posts: 1,893
Registered: ‎10-17-2012

Re: Canon PIXMA 922 is not printing with magenta ink.

Hi Dutch29,

 

Since a regular cleaning did not get the magenta ink to print, we recommend performing at least two deep cleanings to try and get the ink to print.  To perform the deep cleanings, please follow the steps located at the link below:

 

Print Head Deep Cleaning

 

If the magenta ink still does not print, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎12-30-2015

Re: Canon PIXMA 922 is not printing with magenta ink.

I have the same problem. Ink is available, but magenta is not printed on my MP970. Cleaning is not helpful.

If the printer really requires service, what will Canon do then?

Yesterday I was at a service center in Willich, Germany and they refused repair, because the device is too old and there are no spare parts available any more. I should better buy a new one. I think of buying an old MP970 and try exchanging parts between the printers to identify the root cause.

 

Or is this root cause known already by anybody? Thank you so much for further details.

New Contributor
Posts: 2
Registered: ‎03-20-2016

Re: Canon PIXMA 922 is not printing with magenta ink.

I have had this problem a couple of times with my pixma 922 when the ink tanks were not empty.  I tried a bunch of different things the first time -- running the cleaning cycle, realigning the print heads, shaking the cartridges, cleaning the contacts with rubbing alcohol.   Resetting the printer has worked for me.

 
1. Turn off printer.
2. Hold down Resume button and press Power button.
3. Keep holding down Power button and let Resume button go.
4. Press Resume button 2 times then let BOTH buttons go.
5. Green lights will flash and then stop blinking.
6. When green lights are solid, press Resume button 4 times.
7. Press Power button and the printer should turn off, if not,
press Power button once more.

New Contributor
Posts: 2
Registered: ‎02-14-2014

Re: Canon PIXMA 922 is not printing with magenta ink.

There's no 'resume' button.

New Contributor
Posts: 2
Registered: ‎03-20-2016

Re: Canon PIXMA 922 is not printing with magenta ink.

Sorry. Not the resume button.  The red stop button.

Highlighted
New Contributor
Posts: 1
Registered: ‎09-10-2017

Re: Canon PIXMA 922 is not printing with magenta ink.

Same issue here.  Magenta also stopped printing and my Pixma 922 was purchased under 6mon ago.  Tried replacing ink, checked wrappers were removed, cleaned cartridge contacts w alcohol swab, shook cartridges, deep cleaned 2X, and reset printer this way:

 

Hold Stop button for 2 secs

While still holding Stop button, press and hold On button

While still holding ON button, press Stop button 5x

Then let go of both buttons - LCD screen will go blank

Once printer stopped making noises - press ON button to turn off

Press ON again to get back online.  

 

This fixed the issue.  So we'll just see how long it lasts!  

New Contributor
Posts: 1
Registered: ‎09-18-2017

Re: Canon PIXMA 922 is not printing with magenta ink.

Does this reset method work for a canon6820?

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