11-10-2017 06:55 PM
Hi, November 10, 2017
I have had the MX490 for a year. Today, a neighbor needed to borrow my USB cable from my Printer/Scanner.
When I re-installed the USB cable and go to make a scan I get the message:
Cannot comminicate with scanner for this reason
-Scanner is turned off
-USB cable is disconnected
Code 5, 156, 69
The USB cable is connected and ther printer/scanner is turned on.
I am able to make prints from the internet with the printer but I get the above message when I try to use the scanner.
I re-nstalled the driver but that doesn't help.
Please help me resolve this issue.
11-10-2017 07:04 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.
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