11-10-2017 06:55 PM
Hi, November 10, 2017
I have had the MX490 for a year. Today, a neighbor needed to borrow my USB cable from my Printer/Scanner.
When I re-installed the USB cable and go to make a scan I get the message:
Cannot comminicate with scanner for this reason
-Scanner is turned off
-USB cable is disconnected
Code 5, 156, 69
The USB cable is connected and ther printer/scanner is turned on.
I am able to make prints from the internet with the printer but I get the above message when I try to use the scanner.
I re-nstalled the driver but that doesn't help.
Please help me resolve this issue.
11-10-2017 07:04 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
01-16-2018 04:41 PM
Let's re-install the drivers one more time, this time with a twist.
Scroll down to "Optional Drivers."
Click “Select” next to "MX490 series MP Drivers."
Open and run the file.
Follow the onscreen instructions to complete the installation.
The installation program will prompt you when to reconnect the USB cable.
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