07-20-2013 05:31 PM
My Canon mg5220 will not print black. I have refillable cartridges in it. I took the print head out and cleaned it. The cartridges have plenty of ink. Please help!
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07-22-2013 09:57 PM
physically cleaning will only get the outside of the print head clean. Since the nozzles are so tony they can only be cleaned by going through the cleaning process in the Maintenance menu of the printer. Please try the following steps 2-3 times conescutively for the best results:
- If the Inner Cover is open, close it.
4. Clean the Print Head deeply.
(1) Select Setup on the HOME screen.The Setup menu screen will appear.(2) Select Maintenance , and press the OK button.The Maintenance screen will appear.(3) Select Deep cleaning, and press the OK button.The confirmation screen will appear.(4) Select Yes, and press the OK button.The machine starts cleaning the Print Head deeply.Do not perform any other operations until the machine completes the deep cleaning of the Print Head. This takes about 2 minutes 30 seconds.The pattern print confirmation screen will appear.(5) Select Yes, and press the OK button.The nozzle check pattern will be printed.(6) When the completion message appears, press the OK button.The screen will return to the Maintenance screen.
If the issue persists, I recommend using the Contact Us link to get in touch with our support staff who can provide service options.
05-30-2014 09:29 PM
My 5320 wilol not print from the large black cartrige. I have tried three different cartriges and have replaced the print head with a new one. I have gone through 3 regular cleanings and 3 deep cleanings. Still nothing at all. Is there anything else that can be done.
07-10-2014 08:06 AM
Since performing the cleanings and deep cleanings, as well as replacing the print head did not resolve the issue, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
06-25-2016 11:47 AM
The cleaning process will use all of the colors. There is no way to isolate a particular color for this process.
If you continue to have difficulties, find more help at Contact Us.