08-17-2013 10:09 PM - edited 08-17-2013 10:11 PM
This is really frustrating me.
Originally, i had purchased a PIXMA MG2100 All-In One printer and it worked fine. One day, however, the scanner stops working. Next the printer won't connect at all, and after some e-mails with customer support they send me a PIXMA MG2200 to replace the other, which had some problem needing factory repair.
After uninstalling and re-installing the new one, everything seems fine until i see that the scanner still won't work. I've tried it on my desktop and laptop, but it gives me the same error that says it's warming up, stops, then there's a connection problem, the scanner might be off or busy, USB connection error, please turn off and try again and scanner will shut off...yadda yadda yadda.
I've tried re-intsalling the drivers, checking for error codes on the printer screen, buying a new USB cable, changing the nearly-empty ink cartriges to new ones -- nothing works. I'm tempted to just throw the thing away and getting a different brand. I really need the scanner for what i do.
Does anyone have any solutions to make the stupid thing work? I don't understand why it won't. My last hope is buying another USB because the first one i used ended up being bust. The second one worked but only for the printer. It's not old, i got it with the printer last time, but it failed to solve the connection problem.
I use Windows 7 x64 btw. Windows XP on the desktop.
08-27-2013 08:14 AM
Yes I purchased the MG2200 two weeks ago and my scaner won't scan either!!!
I have removed the device 3 times and re-instaled it but everytime I try and scan something it ends with "An Internal error has occurred exiting this software." Help any advice?
08-27-2013 07:18 PM
I GOT IT TO WORK.
I don't know if this will work for you adriftwaterbaby, but i bought a new cord and made it autoscan while it was doing that operation stuff right after turning it on.
I tried it with the old cord, and if i scan while it's doing its business, it works.
This is really stupid, and i'm afraid i'm going to have to change brands next time i buy a printer.