04-14-2014 06:58 PM
So after 18 months my MG5320 came up with the dreaded U052. Followed the usless instructions from Canon on how to fix. I though cool this will work. Wrong. Then found this thread and realized it's not the printhead but Canon's "Crippleware". In the past I have recomended Canon printers as mine has done a great job. But now I question that logic.
Very fustrated right now.
04-14-2014 07:47 PM
I have the same printer (MG5320) and also experienced the dreaded U052 error. I have received a replacement printer based on the response to a Private Message I received from Canon. So contact Canon directly and make your voice heard. Although I had already purchased another replacement printer, I'm at least a little satisfied that Canon Friends made the gesture of sending me a replacement printer. I'm not satisfied with the fact that this error continues to pop up and I'm a LOT concerned that this new printer may exhibit the same problem after a year to 18 months of use.
*Could it be that firmware is being designed now to have the hardware fail slightly after the Warranty expires?
If you're listening Canon and I know you are, whoever came up with this concept, if it exists, should be IMMEDIATELY
FIRED with NO Golden Parachute. We're all part of the Matrix now called the internet and the shared knowledge is
a powerful mechanism that causes change in the right direction.
One would think that if this was a firmware issue, there would be a remedy available where you could update the firmware in the I2C (I-squared-C) static memory module to resolve this issue. Since other forum contributors have found that replacing the printhead did not resolve their issue with the U052 error, it must be some systemic problem that may be difficult to resolve in a cost-effective manner.
Maybe the ASIC or VLSI chip has this failure mechanism embedded in it's design and a recall of all of these printers would
get some Vice President fired so they're trying to perform some triage.
Canon we really would like for you to fix this problem.
04-14-2014 08:56 PM
Took mine to an authorized Canon printer repair facility for evaluation. They inofrmed me that it had nothing to do with the print head. If I can recall it correctely, the problem is connected to an ink sump that is used for head cleaning and that when it gets full this is the misleading and incorrect message that is displayed.
There is NO reason that the rest of the multi-function printer can not be used; i.e. scanner. Yes, this error could be corrected with a software or firmware update but Canon does not have an economic incentive to do it since, up to now, this has increased Canon printer sells. Now that the user community has been awakened maybe Canon will realize that a solution has to be provided.
The reported replacement of defective printers is a first step although I was contacted but have not received a replacement printer yet.
I have been a loyal Canon printer user for over a decade and currently have 4 Canon printers in operation within the family.
For photo printing and scanning the Canon Pixma MP960 and its successors are the best of the breed from all vendors. I would not like to have to change vendors because Canon stonewalls its users on this issue.
04-14-2014 08:59 PM
04-14-2014 10:50 PM
Hi, All, I received my replacement printer a few days ago from Canon, model MG6420. I don't know anything about this printer but it seems to print fairly decent copies. I can tell you it is noiser than the MG5320 which died a sudden death after the dreaded U052 code! Thanks to Macnicol and all who brought their issues to the forum. Fingers crossed that this printer doesn't have the "after warranty" curse imbedded in the firmware/hardware.
04-15-2014 10:56 AM
04-15-2014 12:05 PM
Had a 5 year old Canon MX860 that crashed with a failed power supply a couple months ago. Since my son was home on a break from college, I just grabbed his 2 year old MX882 and have been using it. Based on his grades in shool, I am pretty sure it was not used very much (if you know what I mean.)
Was trying to finish my taxes yesterday and needed to print returns (can't efile for some reason and have to sent in printed forms) Got the dreaded U052 error on the MX882. Tried all the guidance about removing ink, reseating the print head, unplug, wait, reboot. Tried 3 times and gave up. Dashed over to Best Buy which had a good deal on Epson WF-3540.
Was thinking of tossing the Canon but decided to do some further research before giving up since hopefully son will be going back to college this fall and need a printer again. Found this link and thought I would give it a try to see if Canon would contact me with replacement offer.
I agree with most comments about poor design/built in obsolecence. When I bought the older Canon MX860, I gave my daughter my old HP Printer that was already 3-4 years old at the time. She used it all through college and now still has it after graduating (yeah, some kids figure the college thing out).
So, do I need to contact Canon directly, or just post my issues here and hope someone will contact me?
04-15-2014 12:23 PM
04-15-2014 07:38 PM
Same problem with PIXMA MP610. Occurred immediately after I uploaded a driver update, but I don't know if that's a coincidence. Cleaned the print head (the hot water method) and got about 6 sheets printed before the problem reoccurred. Tried all suggestions from Canon with no positive results.
04-16-2014 02:52 AM
I too have hit a dead end being in South Africa. I have reported this issue to a consumer forum here and to Canon SA which directs me to Europe. I was told by this forum that they only service the US and they do not service South Africa.
I think we should take this issue up with our local suppliers and redirect them this forum for an example of how Canon US is responding to the satisfaction of thier customers. Good Luck