04-07-2014 09:45 AM
I received a similar email from a forum moderator, so I think everything is legitimate. I wouldn't hold out for a public announcement from a vice president seeking damaged products. However, I am glad Canon is taking care of the people on here looking for help.
04-07-2014 11:37 AM
I hope I will also receive a PM from Canon soon. I have exhausted all steps that Canon and Internet recommd but my MX892 still shows the same U052 error. What I don't understand is why a printhead failure would lock down the printer completelly, even for a function such as scan that does not need printing at all.
04-07-2014 02:54 PM
I, too, am hoping to get the PM some of you have received already. To date, I haven't replaced my Pixma MG5320 Canon printer because a lot of what I'm reading about other printers is worrisome. For those who did get the PM - did you contact Canon directly? Should the rest of us send another message to the email provided in someone's previous post? Suggestions and guidance would be appreciated.
04-07-2014 03:11 PM
I received the Private Message only because I posted comments about my experience with my relatively new Canon MG5320 on this site. It's because of this forum, the originator and the contributors that have made Canon react to our complaints. However I'm concerned about a couple of issues.
1) The replacement printer that they send out may also produce this U052 error after a year or two of use.
*My printer sits in my home office and sees very little use. I generally had it turned off until I needed to use it.
So it doesn't seem like usage is an issue.
2) Although some of us are receiving a replacement printer, the evidence embedded in the malfunctioning printer will be
I already purchased a replacement printer so the offer came a little too late even though I responded to the proposition.
I checked the retail value of the replacement printer, and it's not a refurbished model, it'a a very good deal.
I don't mean to sound negative. What Canon has done is very commendable. And I look forward to the replacement model. At least I don't have to donate the current model to the recycling dealer and Canon can investigate the source of the problem. I am concerned that the RMA info that is associated with the return instructs me to REMOVE the Printhead, the cartridges and any loose items. I don't see how they can investigate the U052 error if I don't return the Printhead that exhibits the problem.
Sometimes a Freudian slip is telling.
04-07-2014 03:59 PM
Well I'm in.
I bought canon's MX892 printer for my sister in September of 2012. After replacing the ink cartridges just one time she called me with the error message "U052 The type of print head is incorrect. Install the correct print head." I searched the internet for an answer when I found this page. I worked through canons suggested procedure to reset the error with no luck. Then I took out the print head and thoroughy cleaned it to no prevail.
I am a huge canon camera fan and would whole heartedly recommend their cameras and camera lens, but at this time i could not in good faith recommend their printer products until these design related issues are resolved. I have an epson workforce 840 that I've had for years with no issues at all.
As a photographer I'm always looking for the next up scale photographic printer to replace my aging epson R1800, but at this time I'm now very hesitant on any canon related printer products.
I hope canon does the right thing and stands beside their defective printer products.
Sincerely, Dave Grego
04-07-2014 07:59 PM - edited 04-07-2014 08:02 PM
I just received the much anticipated "private message" to which I responded with the information requested. So, now we'll wait to see what their response is. Keep posting updates everyone!
04-07-2014 09:15 PM
Got the private message. Too bad, though: About two weeks after the failure and my original posting, I took the printer to town recycling center; the same day, went out an bought an Epson as a replacement.
It's disappointing on how few printers have the second, straight through printer path that the MP610/MP640's had, and none of the Canons I saw on display had that. Oh, well.
04-07-2014 10:29 PM
After I posted last, I had a thought. I checked with my credit card, Discover, and confirmed that they extend the manufacturer's warranty up to a year. That brings my printer warranty to 2 years. All I had to do was get a repair estimate (of course no one would do that for free, so it cost $25), copy of original receipt, copy of Discover statement showing purchase, copy of manufacturers warranty and fill out Discover's warranty form.
Repair estimate came back over $200, original purchase price $149.99 + tax. Discover is sending me a check for $149.99 (not refunding tax), so I net $125. Went a long way to paying for a new printer - not Canon, but new Epson. Worth the effort.
04-08-2014 10:16 PM - edited 04-08-2014 10:40 PM
I'm geting real tired of throw away printers Seems like every printer I've had in the last few years is POS and craps out before dust even accumulates on it.
Only four sets of cartridges and it's crapped out. I'm getting U052 ... tried all the fix BS and nada ...
Time to try yet another brand ... What's the experience with Brother printers?