09-12-2017 05:46 AM
I have had Error Code 1403 Wrong Print Head on my MX725 for a couple of weeks now. The printer is only 16 months old and not heavily used. I have cleaned the printhead gold contacts and mating connector with an isopropyl alcohol / trichlorotrifluoroethane solvent mix. It has made no difference.
I have found that if you set up a print job when the printer is switched off, then switch the printer on, it prints the job before locking up with the error message. This proves that there is nothing wrong with the printhead. Same thing for a scan job - it does the scan then locks up.
09-29-2017 03:12 PM
09-29-2017 07:54 PM - edited 09-29-2017 08:03 PM
Do you have any update? I have the MP 960 as well..
Interestingly, I had a small Canon camera - top notch - right after the waranty ran out, it got an error that when I googled it, was the same type of thing. No fixes. Not addressed by Canon. Nothing. Bummed because I've had like 4 Canon printers over the years and they've all been great. Only got new cause I'm a junkie I've had this one for probably 10 years and just now getting this error.
10-01-2017 09:42 AM
I too have this error, which has appeared suddenly after printing several documents quite normally. Reading through many Forum notes, it apears that several thousand Canon Printer Users have experienced the same problem, which canon have failed to properly address. One member suggests a Class Action legal suit, which I am not sure is available in the UK, but I would certainly add my details in any similar type UK Action. I am a very, very angry Customer.
If it wasn't bad enought that I lost many of thge excellent features on my MP600R, such as duplex facility when I upgraded my Apple OS to Yosemite (not supported by Canon) I now have this issue rendering my Printer completely useless.
10-02-2017 06:49 PM
I did find evidence of a class action suit in the US but the window closed on it, I think, April 2016. I think it said people got either $50 clear and free or $75 to spend on Canon. Most took the $50 instead. I did get mine working again <fingers crossed> by combining some different approaches I found in different messages combined with info Canon had posted. I think this is what I did (really the only addition was to reset the electronics):
Now reset the electronics: (you may just want to try this first)
I also had a point and shoot Canon camera about 10 years ago (great camera) that got an error similar to this right after the warranty ended. Same types of discussions online "the dreaded ______ error". That one hurt more because I had like two cases for it and an extra battery... investments! I've had this printer for what seems like forever. When they first came out. At least 15 years I would guess.
To make matters worse, after a recent windows update, I lost the printer completely (no longer showed up to print to). I don't remember where in this mess this happened. The problem with that is that Canon did not update my printer driver (MP960) for Win 8 so my bluetooth gadget doesn't work with Win 8. But I finally got all that going too.
10-02-2017 06:53 PM
Try resetting the electronics: (I got mine going for now)
I did the whole thing about removing the print head and the inks first and then the above. It's working for now. It was going back and forth before (get the error, turn it off, print a page, get the error, etc etc. But I've printed more this time around).