Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[shaval123]

They just don't care. After 2 Canon printer prematurely dying I have purchased a great HP Printer. I will NEVER buy another Canon product.

[greglsmith]

Just happened with U052. Add me to class action suit. Replacement print head did not fix problem.

[greglsmith]

Include me in lawsuit.

[marvan1955]

I've tried doing the above countless times and nothing works.  Does one have to take it in to a professional to get it to work?

Like others, my printer was doing fine and all of a sudden, I get this error message.

What's next?

[shaval123]

There seems to be no fix. Buy another printer. NOT A CANON!

[tinyonyx17]

I too just got the dreaded print head is incorrect.  Install the correct print head.  I have a PIXMA MG5220 printer.  Bought it at Best Buy and stopped in yesterday and they oviously don't know there is a problem with Cannon printers.  Will have to mention it to them now that I read these articles.  I guess I will try to find a printer that uses the same ink cartridges which I have about $70 worth.

[Harry0]

I'll add my name to the long list of U052 recipients. I tried the recommended fix several times but no joy. We are off to purchase a replacement.

[cnorris1955]

I have also suddenly received the U052 Wrong Printhead Error after I just used the printer without any issues and made no changes so it doesn't appear possible I could have the wrong printhead!  I have tried the options provided here to not avail.  This is frustrating and wrong!  Please include me should there be a class action suit filed.

[kalmia]

It HAS to be a firmware problem. What are the chances that both of my canon pixma printers would have this same error message come up at the exact same time!!!! I have a backup printer for those times when my office printer has a problem. Now I can't use either one. It's a huge problem for my business!

[kalmia]

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I own two canon pixmas MG5320 and MG8120 and have relied on them for a number of years. One is for the family. One for my office. When my office computer got the U052 Printhead error a few days ago, after trying the usual fixes, I turned to my backup family printer that's hardly used. I got the exact same error on that printer. Same day. How is that possible other than crippleware?