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New Contributor
Posts: 3
Registered: ‎05-16-2018

CANON MG7120 will not print text

This printer will not print text.

Nozzle print test prints all colors fine. 

Will not print plain text from a plain text document or from an email program etc.

Have tried XPS driver and regular driver. - Will not work

Please advise. THANKS

Moderator
Posts: 196
Registered: ‎11-03-2015

Re: CANON MG7120 will not print text

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

New Contributor
Posts: 3
Registered: ‎05-16-2018

Re: CANON MG7120 will not print text

Running Windows 7

Connected by USB

Product Expert
Posts: 1,720
Registered: ‎07-28-2014

Re: CANON MG7120 will not print text

Hi surprisinguy,

 

Just to double check, please print another nozzle check and compare it to this example:

 

MG7120 Nozzle Check.jpg

 

Does the black grid print at the top of the nozzle check that you printed?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎05-16-2018

Re: CANON MG7120 will not print text

I'm thinking it did... but I'll check again. It might be a few days as I've uninstalled the printer and I dont have it readily available at the moment. Thanks for replying

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