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New Contributor
Posts: 1
Registered: ‎01-22-2013

shutter release not working S100

Hello,

I am suddenly having problems with my S100. It will not take the picture when I press the shutter release. In case I had accidentally changed something, I did a Reset to Defaults. Then it worked, briefly, before returning to not working. It also would not let me change My Colors.  Everything else seems to be working fine.  Any ideas?

Moderator
Posts: 1,005
Registered: ‎10-23-2012

Re: shutter release not working S100

Sandysorlien,

 

I would like to ask a few questions if you do not mind answering.

 

  1. What mode are you shooting in?
  2. When you press the shutter button down halfway, does the camera achieve a focus lock?
  3. What lighting are you shooting in when the camera will not take a picture?

If this is a time sensitive-matter, additional support options are available at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎05-15-2013

Re: shutter release not working S100

Hello,

 

I am having the same issue. The shutter button often will not fire an image or won't take the shot until the shutter has been pressed for 5 or 6 seconds (it is not actively focussing, etc, during this time). Pressing half way does run the focus-lock, but after that it will not take the shot. This is in all modes. At one point I thought it was a physical problem with the button, but it's inconsistent and doesn't seem to be depedent on physical factors (pressing harder, quicker, etc).

Moderator
Posts: 1,005
Registered: ‎10-23-2012

Re: shutter release not working S100

5tr4t4,

 

The shutter button should not require a large amount of pressure to trigger the shutter release.  If the camera has achieved a focus lock successfully and you press the shutter button the rest of the way down, the picture should be taken.  If it is not, then your camera may need to be evaluated by our Factory Service Center technicians.

 

To start the repair process, you'll need to complete a Repair Request on our website.

 

Additional support options are available at Contact Us.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎06-30-2013

Re: shutter release not working S100 [June 30, 2013]

Hello,

 

I am having the same problem with my S100 -- shutter button when pressed does not work.  Initially holding button down for 5+ seconds would fire the shutter, but now even that does not work.  All other functions seem to be working (focusing, etc.), but not the shutter.  I have tried using the self-timer (does not work) and the "reset all" function (also does not work).  

 

Any suggestions as to how to fix or does this require a factory repair?  Is this a known issue?

 

 

Highlighted
Moderator
Posts: 1,005
Registered: ‎10-23-2012

Re: shutter release not working S100 [June 30, 2013]

Hi TEK1016!

 

There are no known issues with the PowerShot S100 and the shutter release not working properly.  In your case, the camera will need to be repaired. To start the repair process, you'll need to complete a Repair Request on our website.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎07-24-2013

Re: shutter release not working S100

Hello fellow shutter sufferers,

I am also experiencing this problem. It's been quite a hassle.

My warranty is nolonger valid, though I purchased it less than 11 months ago, as the serial number has worn off since. I'm sort of at a loss.

Has anyone sent it off to be repaired, or gotten any definitive answer about what the problem with the shutter release is?

Any feedback would be greatly appreciated. This forum is the only record of the issue I've found online.

JB

New Contributor
Posts: 2
Registered: ‎06-30-2013

Re: shutter release not working S100

 

By clicking the "repair request" link in the response email I received from Canon, it seems that it costs a minimum of $160(!!) to send the camera in for repair.   I did not investigate further, so potentially it could cost more to fix this specific shutter issue.

 

Given that price, the price of new camera and my need for a replacement camera, I ended buying a new camera ... I was tempted to go with the S110, but, frankly, I am concerned about reliability.

 

While Canon states this is not a known issue, it seems that this is more than a random occurrence  ... especially as I have to think that the few posters here are a small number of the owners experiencing this problem.

 

I remain hopeful that Canon will do the right thing here and offer to repair the camera for no cost/nominal cost ... hint, hint.

 

TEK

New Contributor
Posts: 1
Registered: ‎08-07-2013

Re: shutter release not working S100

Hi, my S100 shutter most of the time doesnt work ! I lived in tropical country with high humidity level. The only time will it work properly when I took it out of the Dry Box ..( work for 30 minutes or so ! )
The warranty are far out of date! I can believe that i need pay for the s100 to be repaired for such a considered new camera
Before I submit my camera for repair , is there any way I can do to fix it my self ?
Moderator
Posts: 1,029
Registered: ‎10-25-2012

Re: shutter release not working S100

Hi wailan!


Welcome to The Canon Forums, and thank you for your inquiry! We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. If you live outside the United States, please click here and select your country or region for your support needs. Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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