Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎12-30-2017

downloading pixs from Powershot SX720HS

I have downloaded pixs from this camera for a year. All of a sudden it will not work. I cannot use ImageBrowser EX as I have Windows 10. CameraWidow does not work and does not recognize the camera when plugged in. I have uninstalled, re installed, rebooted until I am blue in the face. Any idas on how to get my pixs off the camera anyone? Thank you.

Esteemed Contributor
Posts: 2,259
Registered: ‎11-14-2012

Re: downloading pixs from Powershot SX720HS

Buy a "Card Reader" they are the answer to a lot of software issues, bad cable connections etc & are inexpensive. 

"A skill is developed through constant practice with a passion to improve, not bought."
Product Expert
Posts: 896
Registered: ‎10-16-2012

Re: downloading pixs from Powershot SX720HS

Hi Pattycake101,

 

Thank you for posting.

 

I'm sorry for the delay in responding to your inquiry.

 

From your description, it sounds like the driver for your camera, provided by the Windows operating system, is corrupt and requires replacement. If you're still encountering difficulty, I recommend contacting our technical support team for assistance. For contact options, please use this URL: http://Canon.us/ContactCF

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement