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New Contributor
Posts: 1
Registered: ‎01-08-2017

can't connect wifi sx710 hs on mac siera


I've got a new Mac Pro -IOS Siera and am trying to connect my SX710 hs via wifi (or cable)

both are not working.

I also have an iPad air and iPhone 6s - can't connect camera via wifi either.

I've searched through YouTube and can't see any videos describing how to connect the SX710 hs, (lots of earlier or later versions of the camera)

the manual book doesn't help with trouble shooting issues.


Please help


Posts: 192
Registered: ‎11-17-2014

Re: can't connect wifi sx710 hs on mac siera

Hello EveFo! 

Welcome to The Canon Forums, and thank you for your inquiry!


For assistance with connecting your PowerShot SX710 HS to your computer please follow the steps here: For steps on how to connect your camera to your Iphone please go to the following link:

If you try this and are still having trouble, we suggest reaching out to Canon in your country. Please click CONTACT US and choose your region. 


We hope this information was helpful! 

Frequent Contributor
Posts: 27
Registered: ‎01-24-2017

Re: can't connect wifi sx710 hs on mac siera

I would like to point out that in other threads in this forum Canon product experts have confirmed that Canon cameras do not connect wirelessly to Mac computers running on macOS 10.11 El Capitan and macOS 10.12 Sierra because Canon Wireless CameraWindow application is not compatible with macOS.


Canon states in its own software release notes for the latest CameraWindow DC 8.10.10b update: „Wi-Fi connection is not available with 10.11/10.12“ (quote).


The Canon web site also list all recent CameraWindow software updates for macOS 10.11 El Capitan and macOS 10.12 Sierra as incompatible!


Canon Wireless CameraWindow software has been incompatible with macOS since macOS 10.11 El Capitan was released in 2015. Smiley Sad


Canon is wasting the time of thousands of its customers as Canon does not make it clear at the time of camera purchase that Canon cameras do not support  wireless connection to Mac-computers. Smiley Sad


There is still no clarification from Canon about when OS El 10.11 El Capitan and 10.12 Sierra will be supported, - or if the company will ever support mac OS in this matter. Smiley Sad Smiley Sad Smiley Sad

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