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New Contributor
Posts: 3
Registered: ‎02-15-2018

Re: Unable to Connect to New Wifi - Set the correct date and time

Hi,

If you solve this problem can you let me know what you did? My son has the same problem with this camera and he's in Brazil so I can't try to help solve the problem from here. Would love to be able to suggest a solution for him to try.

Thanks!

Super Contributor
Posts: 216
Registered: ‎02-11-2016

Re: Unable to Connect to New Wifi - Set the correct date and time

Give me a better understanding if tranfering photo to a cell phone or to a destop computer or to a laptop computer or tablet.

The idea of wifi LAN is that in a certain place the connection between camera and any device is between router and devices are using the same router in any local area network. If you move to another place, you must do wifi LAN of that place. A new connection must be made. I suggested to rename the camera because the default camera is already used, but sometimes it worked. When the camera is moved to a different place, camera gives a different SSID and password ( correct me if i am wrong ) or I have noticed that SSID and key after one month or more  is changed ( pentax camera ) at least one or two character/s  is changed. See at the camera the recent SSID and password to be entered in a new location to your  device.

 

There is also a big change if the device wfi LAN  is in another country. 

New Contributor
Posts: 3
Registered: ‎02-15-2018

Re: Unable to Connect to New Wifi - Set the correct date and time

Hi,
Thanks for your reply. He doesn't have a phone, so uses the camera in locations with wi-fi to upload images to the canon image gateway. He has succesfully done it from Sao Paulo but now is in Rio Do Sul and isn't able to upload imagies because it says please set correct date and time (although the date and time are actually correct). He has the canon powershot elph 190.I can only talk to him once a week so I don't know more detail than that but can ask him questions on Monday.

Occasional Contributor
Posts: 11
Registered: ‎02-04-2018

Re: Unable to Connect to New Wifi - Set the correct date and time

I tried everything they suggested and nothing worked. I was trying to retrace my steps to remember how I corrected it and I cannot seem to find "exactly" what I did. However, I know for sure I corrected it by reestablishing the wifi link from the Image Gateway. I canceled the links that were there for all services.....such as icloud, Facebook, etc. Then I re-established them and it all worked. However, the frustration is that different things seem to work at different times and I have not found a consistant way to deal with the issues arising from this camera. I have used the camera, including uploading to internet, while traveling with no issues and other times big issues. I have returned home and the camera immediately hooks up to my home Wifi with no problem, and other times it wouldn't hook up again. Now Im having trouble uploading via the USB cable. It's all a nuisance and I think Canon needs to fix what appears to be a software issue. If my cell phone can transition to all locations and take photos and never give me a problem, I am assuming Canon should be able to make a camera function the same way.

Super Contributor
Posts: 216
Registered: ‎02-11-2016

Re: Unable to Connect to New Wifi - Set the correct date and time

At any different place before linking to wireless LAN, reset the camera from its menu to get back to its default setup.

Occasional Contributor
Posts: 11
Registered: ‎02-04-2018

Re: Unable to Connect to New Wifi - Set the correct date and time

How come it works sometimes with no problems and no changing of any settings and other times it doesn't work at all? You'd think it would at least have the same issue all the time. I took my camera to Canada and Texas and never changed anything. It uploaded the whole time. Yet when I went to Charleston and later to Florida it didn't work when I got there and it also didn't work when I got home again.

Super Contributor
Posts: 216
Registered: ‎02-11-2016

Re: Unable to Connect to New Wifi - Set the correct date and time

... didn't work when I got home again...

 

 

I assumed that there is no wifi LAN connection during the time you activate the devices. Make sure wifi is on first at your device and camera is off. At your device when it says " not connected to camera" then that's the time to power on the camera and  wifi on and get the camera SSID and Password or key.

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