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New Contributor
Posts: 1
Registered: ‎02-18-2017

SX700 Will Not Connect in Windows 10

I had no issues with Windows 7, but bought a new Dell laptop and it will not connect with W10.  I have no issues connecting to my Samsung Galaxy S7.  Here is what happens with laptop.  Camera finds Laptop, I click on "laptop" and it says "connecting" indefinitely.  I go to "network" on laptop which sees the SX710, but when I click on the camera icon, it tries to go to an IP address.  If I right click it wants to know if I want to go to the Canon webpage or see properties and those are the only options.  I am stumped.   And I find many others having connection issues in Windows 10 as well.  So, I'm guessing it's a Windows 10 problem?????

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Product Expert
Posts: 739
Registered: ‎10-16-2012

Re: SX700 Will Not Connect in Windows 10

Hi Rockymthiker,

 

Thank you for posting.

 

Have you installed "Digital Camera Software 5.1 [Windows]" and "CameraWindow DC 8.10.4b for Windows" from our website?

 

Are you able to log into your Canon iMAGE Gateway account, using your browser?

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