08-24-2017 08:38 AM
Thanks for reaching out to Canon USA, we're happy to help!
While this might seem counterintuitive, your camera is actually functioning properly. The shutter button on your camera is only for taking photos. To initiate a video recording, you’ll press the “record” button on the back of the camera. That’s the button with a red dot here:
If you try this and you’re still having issues, our 100% free, US-based technical support will be happy to help! They’re available weekdays from 10am to 10pm (ET) at 1-800-OK-CANON.
If you’re out of the USA, you’ll want to reach out to technical support in your country. You’ll find contact information on their website by clicking HERE.
We hope this helps!