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New Contributor
Posts: 2
Registered: ‎06-10-2018

Keeping getting disconnected from “canon camera connect” app

I have a PowerShot SX60 and an iPhone 6s. I’ve used the app numerous times without issue but recently I can’t seem to stay connected. I can get connected but as soon as I try to select images or use the camera remotely I get disconnected every time. I e tried resetting the wifi on the camera. I’ve tried deleting and reinstalling the app . I deleted the app turned the phone off, wait ten minutes and then turn it on and reinstalled the app- all without success. Any help anyone could give me is greatly appreciated. Thanks.
Product Expert
Posts: 896
Registered: ‎10-16-2012

Re: Keeping getting disconnected from “canon camera connect” app

Hi Toolman99,

 

Thanks for posting.

 

Are you trying to review JPEG images or RAW images?

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New Contributor
Posts: 2
Registered: ‎06-10-2018

Re: Keeping getting disconnected from “canon camera connect” app

lol i'm ashamed to say i don't know.  I just basically use it as simple point and shoot....i don't really mess with the settings.  Not sure if that helps answer your question. 

Product Expert
Posts: 896
Registered: ‎10-16-2012

Re: Keeping getting disconnected from “canon camera connect” app

Hi Toolman99,

 

You're doing fine!

 

I recommend contacting our toll-free Technical Support Department. They'll have the advantage of being able to guide you through the wi-fi setup process, step by step and provide immediate feedback, where required. You may reach them by calling them at 800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. - 10:00 p.m. Eastern time (excluding holidays).

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