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Occasional Contributor
Posts: 5
Registered: ‎04-29-2016

IXUS 285 can't connect to PC

I just bought an IXUS 285 but can't get it to connect to my PC with Wi-Fi. I entered the password for my network OK and it saw the PC but wouldn't connect. The PC wi-fi prep software installed and ran OK. But when i try to openy to open the software it just says "can't detect camera"  I must be missing something obvious, can anybody help?

Honored Contributor
Posts: 5,432
Registered: ‎08-13-2015

Re: IXUS 285 can't connect to PC

from Canon Literature:

 

"Share your images with friends

Sharing your memories is simple the new IXUS range’s Wi-Fi and Dynamic NFC functionalities. You can start connecting at the touch of a button or with a tap of the camera with a compatible smartphone or to a photo storage device such as the Canon CS100. You can even upload your creations directly to social networks or effortlessly back-up photos and videos to Canon’s irista, an advanced, cloud-based image management platform. "

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I do not think that same camera model is available in the U.S., where I am located. You haven't really provided enough information for someone to give you specific advice beyond, "Call Canon Support."  For example, what type of network.

 

If you were adding a laptop computer to your network, think about the steps you would have to take.  The first step is turn on the laptop WiFi, and connecting to the access point.  In most wireless routers sold today, this gives you access to just the internet, if present.  Connection with the local network is an entirely different stop.  That second step, joining the local network, could be what is missing.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Honored Contributor
Posts: 5,432
Registered: ‎08-13-2015

Re: Ixus 285 can't connect to PC

Wireless_NFC.PNG

 

Hopefully, this diagram will  help you better understand the "Wi-Fi" capabilities of many Canon cameras.  I had once fooled myself into thinking that "Wi-Fi" equated to "wirelessly networkable."  It doesn't on some camera models.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Occasional Contributor
Posts: 5
Registered: ‎04-29-2016

Re: IXUS 285 can't connect to PC

I have home network and have no problem withg any other devices Ipads,Ipods, phones, laptops, games consoles etc, etc  I have entered the security key into the camera OK and it sees the PC -= just wont connect. The downloaded software wont open it just says "can't detect camera"  MY PC IS discoverable on the network and I ran canons PC wi-fi prep software which is saying everything is OK ???

Esteemed Contributor
Posts: 3,724
Registered: ‎06-25-2014

Re: IXUS 285 can't connect to PC


mickywoodsie wrote:

I have home network and have no problem withg any other devices Ipads,Ipods, phones, laptops, games consoles etc, etc  I have entered the security key into the camera OK and it sees the PC -= just wont connect. The downloaded software wont open it just says "can't detect camera"  MY PC IS discoverable on the network and I ran canons PC wi-fi prep software which is saying everything is OK ???


When trying to connect any two devices together with wifi, it's very important that the devices are in agreement as to who is the access point and who is the client. (Hint: For any given device, it may not always be the same. Note the two-headed arrow in Waddizzle's diagram.) If that point isn't settled, it's bound not to work.

 

A camera, PC, or smartphone can be either a client or an access point. Under some conditions the latter two can be both at once. When setting things up, you really have to know what you're doing. I'm not suggesting that the OP doesn't, just that it's very easy to get it wrong.

Bob
Boston, Massachusetts USA
Occasional Contributor
Posts: 5
Registered: ‎04-29-2016

Re: IXUS 285 can't connect to PC

Thanks for responding - canon advertised this product as being able to connect to the PC I have followed their instructions and downloaded their software to do this - it doesn't work - simple as that!

Moderator
Posts: 1,004
Registered: ‎10-25-2012

Re: IXUS 285 can't connect to PC

Hi mickywoodsie!

 

At this point, it might be best to get in touch with support.

 

Wer're Canon USA, so our team can't help with your IXUS, as we don't support that model, however Canon UK can help! They're at https://www.canon.co.uk/support/

 

We hope this helps!

Occasional Contributor
Posts: 5
Registered: ‎04-29-2016

Re: IXUS 285 can't connect to PC

Thanks for your advice - I didn't realise that it was a different region!

 

Ho ho!

Moderator
Posts: 1,004
Registered: ‎10-25-2012

Re: IXUS 285 can't connect to PC

No worries! We're glad we can get you pointed in the right direction! 

New Contributor
Posts: 1
Registered: ‎03-08-2017

Re: IXUS 285 can't connect to PC

My IXUS 285 HS won't connect to my PC because my router does not have a WPS connection button. Also the full  instructions (somewhere on the Canon support site) are so complicated that it is a serious waste of time trying, and it will only work on the chosen networked computer if and when you have finished (in my case failed after nearly two hours).

 

My advice is to get a USB memory card reader if your computer doesn't have one built in. You can then lift the memory card out by pressing on it and read the card on your computer. Bingo!

 

How much simpler it would have been to fit a USB connection on the camera, like everyone else !!!???

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