10-28-2017 08:33 AM
So that the Community can help you better, we will need to know what model camera you are using. Any other details you'd like to give will only help the Community better understand your issue.
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10-29-2017 09:14 PM
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click http://global.canon/en.html and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
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